1. What we collect

• Personal details such as name, contact information, and demographic information.
• Medical records, appointments, prescriptions, and related health summaries.
• Encrypted payment and billing data where applicable.
• Device and connection information used to secure our platform.

2. How we use it

• To schedule and deliver appointments and consultations.
• To maintain prescriptions, health records, and care continuity.
• To improve service quality, support, and clinic operations.

3. Data sharing

We do not sell your data. Information is shared only with verified medical professionals involved in your care, and only as needed to deliver treatment — with your consent where required.

4. Retention

• Health records are retained in line with applicable medical record requirements.
• Inactive portal accounts may be archived after extended inactivity.
• Financial records are kept for compliance and audit purposes.

5. Access & control

• You may request access to or correction of your personal data.
• You may request account closure subject to legal retention obligations.
• Only authorized clinicians access your health data for active care.

6. Security practices

• Encryption for data in transit and at rest where supported.
• Role-based access controls and audit logging.
• Regular review of security practices and vendor safeguards.

7. Cookies

We use essential cookies for session handling and platform integrity. We do not use third-party advertising or cross-site tracking cookies on the patient portal.

8. Contact us

For privacy requests or questions about this policy, reach us using the details below.